Refund policy
At vinnoxs.com, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase of our hardware, tools, and equipment.
If you are not entirely satisfied with your purchase, we are here to help.
1. 30-DAY RETURN POLICY
We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags/labels, and in its original packaging. You will also need the receipt or proof of purchase.
2. HOW TO INITIATE A RETURN
To start a return, please contact our customer support team at info@vinnoxs.com with your order number and the reason for your return.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. RETURN SHIPPING FEES
Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (e.g., defective hardware, item damaged during transit, or wrong item shipped), we will provide a pre-paid return shipping label at no cost to you.
Customer Preference / Change of Mind: If you are returning an item due to a change of mind, ordering the wrong size/specification, or no longer needing the product, you will be responsible for covering the return shipping cost.
4. DAMAGED, DEFECTIVE, OR INCORRECT HARDWARE
Please inspect your order upon reception. If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of delivery at info@vinnoxs.com.
Please include clear photos or videos of the shipping label, packaging, and defective item so we can quickly evaluate the issue and issue a replacement or full refund.
5. EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. REFUNDS PROCESS
We will notify you once we have received and inspected your returned item to let you know if the refund was approved.
If approved, you will be automatically refunded on your original payment method within 3 to 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
7. CONTACT INFORMATION
For any questions or concerns regarding our Return & Refund Policy, please reach out to us:
Store Website: vinnoxs.com
Email: info@vinnoxs.com
Phone: +86 17149747883
Company Address: Room 314-064, Building C1, Kechuang Park, Chenjiang Logistics Park, Xianquan Road, Chenjiang Street, Beihu District, Chenzhou City, Hunan Province, China
Postal Code: 423000